How to Get Repeat Business
WHO SIGNS YOUR PAYCHECK? THE CUSTOMER. EVERY BUSINESS IS DEPENDENT ON CUSTOMERS.
Never promise more than you can perform. You must demonstrate that you are reliable.
Definition of Reliable:
Doing what you say you are going to do, doing what you imply you are going to do, doing what needs to be done, keeping your word.
1. Excuses never look good on anyone. Customers really don’t want to hear explanations. They want results.
2. Keep your complaints to yourself.
3. Return your phone calls and return them promptly.
4. Go the extra mile - even if the customer has been unkind and unpleasant.
5. Smile - A Chinese proverb says, “Man without a smile should not open shop.”
6. Show enthusiasm - The truly enthusiastic person loves their job, their customers,
and is excited about what they do and why they do it.
WHAT DOES A CUSTOMER WANT AND EXPECT?
1. A courteous and friendly attitude
2. Honesty - if you don’t know the answer, say so rather than give a wrong one
3. Complete attention to his needs
4. Recognition
5. Prompt service
6. Satisfaction
To sum up, the customer wants to be treated as if they are the number one person in the universe.
THIS IS THE WAY WE DO BUSINESS.
Never promise more than you can perform. You must demonstrate that you are reliable.
Definition of Reliable:
Doing what you say you are going to do, doing what you imply you are going to do, doing what needs to be done, keeping your word.
1. Excuses never look good on anyone. Customers really don’t want to hear explanations. They want results.
2. Keep your complaints to yourself.
3. Return your phone calls and return them promptly.
4. Go the extra mile - even if the customer has been unkind and unpleasant.
5. Smile - A Chinese proverb says, “Man without a smile should not open shop.”
6. Show enthusiasm - The truly enthusiastic person loves their job, their customers,
and is excited about what they do and why they do it.
WHAT DOES A CUSTOMER WANT AND EXPECT?
1. A courteous and friendly attitude
2. Honesty - if you don’t know the answer, say so rather than give a wrong one
3. Complete attention to his needs
4. Recognition
5. Prompt service
6. Satisfaction
To sum up, the customer wants to be treated as if they are the number one person in the universe.
THIS IS THE WAY WE DO BUSINESS.
